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DELIVERY AND REFUND POLICY

Effective Date: September 3rd, 2025

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Love on Thread ("we", "our", "us") is committed to ensuring your custom artwork reaches you safely and securely. Please read this policy carefully before placing an order.

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1. Delivery

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  • Shipping Method: All orders are shipped using tracked shipping.

  • Delivery Areas: We ship to all locations accessible by the postal service. If you are unsure whether we can ship to your location, please contact us.

  • Shipping Fees: Fees vary by destination and depend on the country:

    • Europe and Canada: typically €5–10

    • International: typically €10–20
      Final shipping fees will be calculated and communicated during the order process.

  • Processing Time: Custom artworks are processed in 1–4 weeks, depending on the artist’s schedule.

    • Priority Processing: Orders can be completed within 5 days for an additional 50% fee.

  • Packaging: Each artwork is carefully packaged in a plastic sleeve to protect it from moisture, prepared as a gift, and placed in a protective envelope with a “Do Not Bend” sticker.

  • Damaged Items: If your artwork arrives damaged, contact us within 24 hours of delivery with photos of the damage. We will redo the painting and ship it to you free of charge.

  • Lost Packages: If your order does not arrive within one month, contact us, and we will discuss a solution.

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2. Refunds & Returns
 

  • Custom Artwork: All artworks are handmade and created specifically for you. Due to the nature of custom orders, they cannot be returned.

  • Deposit Refund: Deposits are refundable only within 24 hours of payment or if the vision does not align during the first discussion.

  • Order Cancellation: Once the remaining balance is paid and the artwork is in processing, no cancellation or refund is allowed.

  • Damaged Items: As noted above, damaged items will be remade and sent at no additional cost; refunds are not provided.
     

3. International Orders & Tariffs

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  • Buyers are responsible for any local customs fees, import duties, or tariffs unless otherwise stated.

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4. Contact Us 

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If you have any questions or concerns about this Deliver & Refund Policy or our practices, please contact us at:

Email: contact@loveonthread.com

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