PRIVACY POLICY

Effective Date: September 3rd, 2025

Love on Thread ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.loveonthread.com ("Site") and make purchases through our online store.

1. Information We Collect

We collect the following personal information when you place an order or contact us:

Personal Details: Name, surname, email address.
Shipping Information: Delivery address (collected via email and used exclusively for shipping purposes).
Payment Information: Processed securely through Stripe; we do not store or have access to your payment details.
Order Details: Information related to your purchase, including the products ordered and any customization details.
Communication Records: Correspondence with us regarding your order or inquiries.

2. How We Use Your Information

We use your personal information for the following purposes:

Order Processing: To process and fulfill your orders, including shipping and handling.
Customer Support: To respond to your inquiries and provide customer service.
Business Operations: To manage our business operations, including accounting and auditing.
Legal Compliance: To comply with legal obligations and resolve disputes.

We do not send newsletters or marketing emails at this time.

3. Data Sharing and Disclosure

We share your personal information with the following third parties:

Stripe: For payment processing. We do not store or have access to your payment details; all transactions are handled securely by Stripe.
Shipping Providers: Your shipping address is shared with our courier partners exclusively for the purpose of delivering your order.
Wix: Your data is stored on Wix’s servers as part of website management and order processing.

We do not sell or rent your personal information to third parties.

4. Data Retention

Shipping Information: Retained until the order is shipped and then securely deleted.
Personal and Order Information: Retained for a period of 1 year for business and legal purposes, after which it is securely deleted.

5. Cookies and Tracking Technologies

Our website uses essential cookies provided by Wix, which are necessary for the proper functioning of the site. These cookies help with site security, performance, and user session management.
We do not currently use cookies for marketing, analytics, or advertising purposes.

6. Your Data Protection Rights

Under the GDPR, you have the right to:

Access: Request a copy of your personal data.
Rectification: Request correction of any inaccuracies in your personal data.
Erasure: Request deletion of your personal data.
Restriction: Request restriction of processing your personal data.
Portability: Request transfer of your personal data to another service provider.
Objection: Object to the processing of your personal data.

To exercise these rights, please contact us at contact@loveonthread.com.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Wix provides secure hosting services, and Stripe ensures secure payment processing.

8. Children

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the effective date above. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: contact@loveonthread.com